Mendocino County
Primary Care Telehealth

A: Telemedicine, also known as telehealth, is a healthcare delivery system that allows patients to consult with healthcare providers remotely, using telecommunications technology. Prior to the appointment, both the patient and the healthcare provider need to ensure they have the necessary technology and equipment in place. This often includes a computer, tablet, or smartphone with a webcam and microphone, as well as a stable internet connection. The healthcare provider’s office may also use specialized telemedicine software or platforms to conduct the virtual visit that is both safe and secure and HIPPA compliant.

A: Research indicates that telemedicine consultations can achieve similar diagnostic accuracy rates as in-person visits for many conditions. A systematic review published in the Journal of Telemedicine and Telecare found that telemedicine consultations were accurate for diagnosing a wide range of conditions across various medical specialties. Studies have shown comparable treatment outcomes between telemedicine and in-person care for conditions such as chronic diseases, mental health disorders, dermatological conditions, and infectious diseases.

In addition, research consistently demonstrates high levels of patient satisfaction with telemedicine services, with many patients reporting convenience, accessibility, and effectiveness as key benefits. Telemedicine has been associated with reduced healthcare utilization, including fewer emergency department visits, hospital admissions, and healthcare costs, suggesting that telemedicine can effectively address patients’ healthcare needs and prevent unnecessary healthcare utilization.

A: Stark Medical Practice encourages patients to become an empowered member of their healthcare. We teach our patients to monitor and gauge their basic health functions in the home setting. Obtaining home blood pressure devices found on validatebp.org can help record and track biometrics during and between appointments. Studies indicate that home blood pressure monitoring is a more accurate reading because the setting reflects how patients respond in their routine environment. We encourage patients to report their weight, temperature and blood pressure when receiving care with us. Many people are already comfortable retrieving and checking their vitals with devices such as an Apple watch.  For our diabetic patients home glucose recordings are an invaluable tool for the adjustment of medications. 

In addition, the most important tool a practitioner provides when making a diagnosis is a thorough and detailed history and review of symptoms. Generally, a strong indication for diagnosis is decided by these factors. We do take extra time to listen and ask questions so we can arrive at the most accurate solution to your inquiry.

A: You may be surprised just how easy and convenient the process can be. We invite you to call our office or visit our website. Courteney, our Office Manager is here to help walk you through the process and help you to become comfortable and knowledgeable with steps to making an appointment and preparing for your visit.

A: Our office is fully connected with local institutions and various modalities of supportive care. We possess the ability to order laboratory tests, refer to local specialists, arrange radiologic imaging, and send electronic prescriptions to local pharmacies in real time. 

We feel confident that most needs can be managed by our telemedicine services, however, we recognize that certain conditions or situations may still require in-person evaluation or treatment. We will make arranging continuity of care a priority in bridging the situations that cannot safely be addressed virtually. 

Our team is currently working on a plan to rotate in person visits to the Chico area so that our patients experience the confidence they may need when developing lasting relationships with our office. Look for announcements in this area in the future.

A: Yes, to receive telehealth services – all patients need to register on our Patient Portal. Through the portal you can send and receive messages from your provider that can limit unnecessary phone calls. This portal can also provide you with additional information about your care including education, visit summaries, and lab results as they become available.

Please call our office at 530-514-0904 and register on our Patient Portal.

For medication refills, please **call your pharmacy first**. Your pharmacy can handle most requests quickly.

If you need us to process a refill, **please provide at least five days’ notice**. This helps us ensure that your medication is managed efficiently and safely.
Contact Stark Medical

If there are extenuating circumstances, such as needing a prior authorization, let us know – and we may be able to accommodate you.

Thank you for your understanding!